HUMMINGBIRD CASE STUDY

As part of the job brief, we helped run the operation across several days, at the same time we were asked to review how they manage the office and communication including to the drivers and customers. As part of this we mapped out the processes they have, highlighted areas that were a risk to the business and ensured we picked up on areas we could reduce lost stock and double entry of data Part of the challenge of transporting the potatoes is the need to manage the bins they are transported in as well as the potatoes. The deliveries were often from and to individual farms which can all have their own stock of bins which would need collecting and returning later, sometimes a week after the initial delivery.

During the process, we engaged with selected providers of TMS software and profiled out the options, including importantly where the ROI would come from. At the end of the initial visit, we presented the options for new software, but also areas where their incumbent software could be better utilised. We then worked with the selected provider and delivered the setup and training to the team within AKP. This was done in 2 stages to ensure that the training could be topped after the go live date. During this phase, we also worked with the incumbent suppliers to increase the utilisation of their systerns. When we finished with AKP at the end we left them with new systems working stat trained and more efficient business including greater visibility from Field to Fork for everyone involved in the complete end to end service they provide